Care & Support
On this page you will find a copy of our warranty, information on how to take care of your windows and patio doors, and multiple ways to resolve issues with your new or existing Starmark Evo products. Please feel free to utilize the information provided to you here. If you have any questions about the information provided, please contact your certified dealer.
Warranty
With quality manufacturing, we do not expect for things to go wrong with your new windows. However, in the case it does, your windows and patio doors are covered under warranty. Starmark Evo Windows stands by its product with a Lifetime Limited Warranty covering manufacturing defects. To see the full extent of what our warranty covers, please click the link below to download.
Download Lifetime Limited Warranty
How to Operate and Maintain
Starmark Evo Windows’ products are virtually maintenance free due to the materials we use to make our products. However, there are some things you must do periodically to keep your windows and patio doors functioning properly. This guide will show you how to operate and maintain your Starmark Evo products.
Download Starmark Evo How to Operate and Maintain
Condensation
Condensation can be common in homes that have recently had windows replaced. Regular condensation can be confused with seal failure if you do not know the differentiating signs. This guide will explain what condensation is and how you can reduce it in your home.
Download Starmark Evo Window Condensation
IGU Inspection Criteria
There are specific guidelines to help determine the usability of glass in a window. If you are concerned with the quality and visibility level of the glass in your new window, this guide can help you understand the process of glass inspection and how you can inspect the product in your home.
Download Starmark Evo IGU Inspection Criteria
Window Opening Control Device (WOCD)
WOCD is a device that is intended to restrict how far you can open a window. When activated, a window will open no more than four inches, but can be disengaged to allow a window to be fully opened for escape and rescue. The WOCD reengages when the window is closed, at which point the window will only open no more than four inches again.